Last updated
Privacy policy
What we collect, why we collect it, and what you can ask us to do with it.
1. Who we are
Tatook is a product of Miles Global Link Co. Ltd ("Miles Global Link", "we", "us"). This policy explains what personal information we collect through tatook.com, our applications and our desktop and mobile apps, why we collect it and what you can ask us to do with it.
For anything in this policy, write to [email protected] or message us on WhatsApp at +211 920 079 070.
2. What we collect
We collect only what we need to answer you and run the service:
- When you contact us: your name, email address, company, phone number, the subject and your message, with the IP address and browser details the request came from (to block spam and abuse).
- When you create an account: your name, email address and password (stored only as a one-way hash), or the profile details Google shares if you sign in with Google. If you add a passkey or two-step sign-in, we keep what is needed to check it, never your fingerprint or face.
- About your organization: its name, branches, the people you invite and their roles, the applications you use, your subscriptions and invoices.
- Security records: sign-ins, the device and IP address used, and an audit log of important changes in your workspace.
- Business data you enter: sales, stock, customers, staff, accounts and anything else you record in a Tatook application. This belongs to your organization; we process it on your behalf.
3. How we use it
- To provide the applications you sign up for, and to keep your account and workspace secure.
- To reply to your messages, quotation and demo requests, and to send service emails such as trial confirmations, invoices and security alerts.
- To bill for subscriptions and projects, and to meet our legal and accounting obligations.
- To understand how visitors find and use our public website, so we can improve it (see cookies below).
6. Where it is kept and for how long
Our providers may store and process data outside your country. We choose providers that protect it with encryption in transit and access controls.
We keep account and workspace data while your account is open. Messages sent through our contact form are kept for as long as we need them to follow up with you. Invoices and billing records are kept for as long as accounting law requires. When you close your workspace you can ask us to delete its data, except what we must keep by law.
7. Your rights and choices
You can ask us to:
- give you a copy of the personal information we hold about you;
- correct anything that is wrong or out of date;
- delete your information, or your organization's workspace;
- stop using your information for marketing.
Write to [email protected] from the email address on your account. We reply within one working day and complete requests within 30 days. For data inside an organization's workspace, we may ask that the request comes from the organization's owner.
8. Security
We protect your information with encrypted connections, hashed passwords, optional passkeys and two-step sign-in, roles and permissions per branch, and an audit log. No system is perfectly secure; if a breach affects your information, we will tell you without undue delay.
9. Children
Tatook is business software. It is not meant for children, and we do not knowingly collect information from anyone under 16.
10. Changes to this policy
When we change this policy we update the date at the top of this page, and for important changes we email account owners before they take effect. Using Tatook is also covered by our terms of service.
Questions about this page? Email [email protected] or use the contact form.