Terms of service

1. These terms

These terms are an agreement between you and Miles Global Link Co. Ltd ("Miles Global Link", "we", "us"), the company behind Tatook. They cover tatook.com, the Tatook applications and our desktop and mobile apps (together, "the service").

If you use the service for an organization, you accept these terms for it and confirm you may do so. Custom software projects are also covered by the quotation or contract we agree for that project; where the two differ, the project contract wins.

2. Accounts and workspaces

• You must give accurate details when you register and keep them up to date.
• Keep your password, passkeys and two-step codes safe. You are responsible for what happens under your account until you tell us it has been misused.
• The owner of a workspace controls who is invited, their roles and which applications they use.
• Workspace and subdomain names must not imitate another business or mislead anyone; we may change or remove names that do.

3. Free trials

Each application can be tried free for 2 months, with no payment details needed. At the end of the trial, the application stops until you choose a plan; your data stays in your workspace so you can carry on where you left off.

4. Plans, invoices and payment

• Prices are shown on our pricing page or in your quotation, and on every invoice.
• Subscriptions are billed in advance for each period you choose. One-time licences, setup and customization are billed as agreed.
• If an invoice stays unpaid after its due date, we may limit the workspace until it is settled. We will warn you first.
• We may change prices for future periods; we tell account owners at least 30 days before a change applies to them.

5. Your data

The business data you enter belongs to your organization. We use it only to provide the service, as described in our privacy policy.

You can ask us for a copy of your data at any time, including when you leave. You are responsible for having the right to enter the data you put into the service, including your customers' and staff's personal information.

6. Acceptable use

Do not use the service to:

• break the law, or help anyone else do so;
• send spam, phishing or malware, or imitate another person or business;
• try to reach data, accounts or systems that are not yours, or test our security without our written permission;
• overload, disrupt or copy the service, or resell it without an agreement with us.

We may suspend an account that does any of these, telling you why unless the law or safety stops us.

7. Availability and changes

We work to keep the service available and your data backed up, but we cannot promise it will never be interrupted. Products marked "early access" or "coming soon" may change or be withdrawn. We improve the service over time, and if we remove something important that you pay for, we will tell you in advance.

8. Our software

Miles Global Link owns the service, its software and the Tatook brand. Your subscription or licence lets your organization use it; it does not transfer ownership. Software we build for you as a custom project is owned as set out in that project's contract.

9. Liability

The service is provided as it is offered at the time. As far as the law allows, Miles Global Link is not liable for indirect or consequential losses, such as lost profits or lost business, and our total liability for any claim is limited to what you paid us for the service in the 12 months before it. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the agreement

You can stop a subscription at the end of any billing period, or close your workspace, by writing to [email protected]. We may end these terms with notice, or straight away if you seriously break them. After a workspace closes, we keep its data for a short period so it can be restored or exported, then delete it, except what we must keep by law.

11. Changes to these terms

When we change these terms we update the date at the top of this page, and for important changes we email account owners before they take effect. Using the service after that means you accept the new terms. Questions? Write to [email protected].