Mataem Plus privacy policy

1. About this policy

Mataem Plus is a restaurant app for phones and tablets, made by Miles Global Link Co. Ltd ("Miles Global Link", "we", "us") as part of Tatook. It runs a restaurant's floor, orders, kitchen tickets, bills, shifts, menu and drinks stock.

This policy explains what the app collects, where it keeps it and who can see it. It adds to our main privacy policy, which covers Tatook accounts and workspaces. For anything in it, write to [email protected] or message us on WhatsApp at +211 920 079 070.

2. What the app handles

The app works with what the restaurant and its staff enter to run service:

• Your account: your name and email address, the restaurant and branch you work in, and what your role allows. When you register a new restaurant in the app, also the restaurant's name.
• The restaurant: its name, address, phone number, currency and the text printed on bills.
• Service records: the menu and prices, dining areas and tables, orders, kitchen tickets, bills and payments (with any payment reference typed in), shifts and their cash counts, and drinks stock.
• Customer details, if typed: a name on a takeaway order and the number of guests at a table. The app asks for nothing more about customers.

The app does not use the camera, microphone, location, contacts or photos. It shows no adverts and contains no advertising, analytics or tracking tools.

3. Where it is kept: your Tatook workspace

You sign in with your Tatook account (email and password, two-step sign-in, or Google). What you record is sent over encrypted connections to your restaurant's Tatook workspace, and shared there with the restaurant's other phones, tablets and computers and the staff whose roles allow it.

The workspace belongs to your organization, and we process its data on the organization's behalf. How we collect, keep and share account and workspace data, and the providers that host it, is set out in our main privacy policy.

4. What stays on the device

So the floor can keep working when the connection drops:

• Sign-in tokens are kept in the device's secure storage.
• A working copy of the menu, tables and open orders is kept in the app's private storage.
• Waiting records: orders, dishes sent to the kitchen and payments made while offline are kept in the app's private storage until they can be sent to the workspace.

Keep the device locked with a PIN, pattern or fingerprint. Signing out removes the working copy; records still waiting are kept until they are sent. Uninstalling the app removes everything, and any records still waiting to be sent are lost with it.

5. Device permissions

• Internet: to reach your Tatook workspace.
• Vibration: a short buzz to confirm an action or flag a mistake.

6. Printing bills and tickets

Bills and kitchen tickets are sent to the printer you choose through the device's printing service.

7. Who we share it with

We do not sell personal information, and we do not share anything from the app for advertising. Workspace data is kept with the service providers listed in our main privacy policy, which host and protect our servers. If you choose Google sign-in, Google handles that step under its own policy and tells us only your name and email address. We may also disclose information when the law requires it, or to protect our users, our service or the public.

8. Security

Connections to Tatook are encrypted, sign-in tokens are kept in the device's secure storage, and each person sees only what their role allows. No system is perfectly secure, so tell us at [email protected] straight away if you think an account or device has been compromised.

9. Deleting your data

• Data on the device: uninstall the app, or clear its storage in the device's settings.
• Your account and workspace: write to [email protected] from the email address on your account, as explained in our main privacy policy.
• Customers: a restaurant controls the records it keeps about its customers. Ask the restaurant that holds your details.

We reply within one working day and complete requests within 30 days.

10. Children

Mataem Plus is business software for restaurants. It is not meant for children, and we do not knowingly collect information from anyone under 16.

11. Changes to this policy

When we change this policy we update the date at the top of this page, and for important changes we tell users in the app or by email before they take effect. Using Tatook is also covered by our terms of service.