Miles Pharma POS privacy policy

1. About this policy

Miles Pharma POS is a pharmacy counter app for phones and tablets, part of Tatook, a product of Miles Global Link Co. Ltd ("Miles Global Link", "we", "us"). It handles a pharmacy's sales, prescriptions, stock checks, shifts and receipts.

This policy explains what the app collects, where it keeps it and who can see it. It adds to our main privacy policy, which covers Tatook accounts and workspaces. For anything in it, write to [email protected] or message us on WhatsApp at +211 920 079 070.

2. What the app handles

The app works with what the pharmacy and its staff enter to run the counter:

• Your account: your name and email address, the business and branch you work in, and what your role allows.
• Patients and prescriptions: the patient's name and age, the prescriber's name and registration number, the medicines prescribed and dispensed, and any notes staff add. This can include health information, so staff should enter only what the pharmacy needs.
• Customers, if entered: a customer's name and phone number on a sale.
• Pharmacy records: products and prices, batches and stock, sales and payments, shifts and their cash counts, and receipts.

The app does not use your location, contacts, photos or microphone. It shows no adverts and contains no advertising, analytics or tracking tools.

3. Where it is kept: your Tatook workspace

You sign in with your Tatook account (email and password, two-step sign-in, or Google). What you record is sent over encrypted connections to your pharmacy's Tatook workspace, and shared there with the pharmacy's other devices and the staff whose roles allow it.

The workspace belongs to your organization, which decides what is recorded about its patients and customers. We process that data on the organization's behalf. How we collect, keep and share account and workspace data, and the providers that host it, is set out in our main privacy policy.

4. What stays on the device

So the counter can keep working when the connection drops:

• Sign-in tokens are kept in the device's secure storage.
• A working copy of the product catalogue and of recent information such as the shift and the day's sales is kept in the app's private storage.
• Waiting records: sales and cash movements made while offline are kept in the app's private storage until they can be sent to the workspace.

Keep the device locked with a PIN, pattern or fingerprint. Uninstalling the app removes this data from the device, and any records still waiting to be sent are lost with it.

5. Device permissions

• Camera: to scan product barcodes. It is used only on the scanning screen, and we do not record or keep the pictures.
• Nearby devices (Bluetooth): to print receipts on a printer paired with the device, if the pharmacy uses one.
• Internet: to reach your Tatook workspace.

6. Printing and sharing receipts

Receipts go to the printer you choose. When you share a receipt as a PDF, it goes where you send it (a chat, email or drive), under that service's own policy.

7. Who we share it with

We do not sell personal information, and we do not share anything from the app for advertising. Workspace data is kept with the service providers listed in our main privacy policy, which host and protect our servers. If you choose Google sign-in, Google handles that step under its own policy. We may also disclose information when the law requires it, or to protect our users, our service or the public.

8. Security

Connections to Tatook are encrypted, sign-in tokens are kept in the device's secure storage, and each person sees only what their role allows. No system is perfectly secure, so tell us at [email protected] straight away if you think an account or device has been compromised.

9. Deleting your data

• Data on the device: uninstall the app, or clear its storage in the device's settings.
• Your account and workspace: write to [email protected] from the email address on your account, as explained in our main privacy policy.
• Patients and customers: a pharmacy controls the records it keeps about them. Ask the pharmacy that holds your details. It may need to keep some records by law.

We reply within one working day and complete requests within 30 days.

10. Children

Miles Pharma POS is business software for pharmacy staff. It is not meant for children, and we do not knowingly collect their accounts. A pharmacy may record a child's name and age on a prescription, as part of its own records.

11. Changes to this policy

When we change this policy we update the date at the top of this page, and for important changes we tell users in the app or by email before they take effect. Using Tatook is also covered by our terms of service.